Activation says serial number not recognised

[Karen Hussey]

New computer

I cannot deactivate an existing account as it says 0 devices and cannot pick one

Have downloaded free trial

Activation says that my serial number is not valid

I am going round in circles

[Karen Hussey]

This is sooooooo hopeless

• Posted 22 hours ago
   

New computer

I cannot deactivate an existing account as it says 0 devices and cannot pick one

Have downloaded free trial

Activation says that my serial number is not valid

I am going round in circles

 

 

[Allain Umailin]

Hello @Karen Hussey,

Thank you for reaching out to us through our Community Forums!

As per our server logs, we can see you were able to upgrade your Nitro Pro 12 to Nitro PDF Pro 14 with the new serial number 504919-uvwxyz-360495

Do you still need further assistance here? 

[Ralph Humphrey]

I have the same issue and need help with activation on a new laptop.

[Allain Umailin]

Hello @Ralph Humphrey,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number that was used to activate the program on the machine you replaced? Once I have this information, I should be able to check its status in our licensing server.

Thank you very much in advance and I look forward to hearing back from you.

[Ralph Humphrey]

Sure. I just messaged it directly to you. It should be in your messages.

[Allain Umailin]

Hello @Ralph Humphrey,

Thank you for the private message and my apologies for the delay.

Please note that we no longer support Nitro Pro 12

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current serial number 234600-uvwxyz-041926:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.

[Ralph Humphrey]

Thanks. Sorry for the delay. There was an issue with the other computer and they sent me another. Thank you for your help. It worked and I will look at upgrading. Can the new Nitro Pro open embedded audio files in PDFs? I received a PDF with an embedded audio file, and Nitro didn't appear to see the audio file. Thank you.