raul Cantillo Posted December 28, 2023 Report Share Posted December 28, 2023 Hi, I am trying to re-activate license becasue of work re-programing of my pc but the screen shows -24 error. I have checked and it is active and deactivated all. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1 Official Nitronaut Report Share Posted January 1 Hello @raul Cantillo, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
raul Cantillo Posted January 1 Author Report Share Posted January 1 (edited) Thanks for the reply. I have deactivated both ports for Nitro 12 Serial 234600-uvwxyz-162876 but do not accept when I reinstall it. Edited January 1 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1 Official Nitronaut Report Share Posted January 1 Hello @raul Cantillo, Thank you for this information. Please note that we no longer support Nitro Pro 12. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current serial number 234600-uvwxyz-162876: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
raul Cantillo Posted January 10 Author Report Share Posted January 10 Hi Allain Thank you, I managed to download the x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi and include the license, however, I have a quick question. Is the spanish version not available? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 15 Official Nitronaut Report Share Posted January 15 Hello @raul Cantillo, Please uninstall the English version, reboot the machine, and reinstall using these Spanish installers: x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
raul Cantillo Posted January 15 Author Report Share Posted January 15 Thanks a million Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now