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I am unable to activate

Wes Miller

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i upgraded my nitro on feb 12, 2021. the serial number is i have a serial number. last week i purchased a new computer and i want to activate my nitro on the new computer. it won't activate. the activation area says no serial number can be located. yet when i punch the serial number into the find my license area it tells me to deactivate the old device - to select the device - but where? how?

i want to activate my account.




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  • Official Nitronaut
Allain Umailin

Hello @Wes Miller,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 2 weeks later...
Wes Miller

how do i embed fonts in nitro pro 13? everything i find says to select accessibility>embed. that is not an option on my menu banner

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