Instant Expired Trial on installation

[Terry Downes]

Hi guys,

I've just installed Nitro Pro on my new laptop and it has told me that my trial has expired already! I have never used Nitro PDF before and this is a brand new laptop.

Does anyone know if I have some conflicting software or something else that could be causing this? I really need to give his a good trial for company use.

Thanks guys

[Reymund Oyong]

Greetings @Terry Downes

Thank you for reaching out through our Community Forums!

Could you please provide which version of Nitro PDF Pro is installed on your new laptop?
The details can be located under the Help tab > About Nitro Pro. 

Please provide as well the Nitro computer ID that can also be found within the application, under the Help tab > About Nitro Pro > Deactivate > Advanced. 

Kind regards, 

[Terry Downes]

Hi Reymund,

thanks for coming back to me. I've downloaded Nitro PDF Pro v14.18.1.41

Thank you

[Reymund Oyong]

Greetings @Terry Downes

Could you please also provide the Nitro Computer ID that can be found under the Help tab > About Nitro Pro > Deactivate > Advanced. 
Please copy the Nitro Computer ID and paste them here so I can review its record. 

Kind regards,