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Deactiviation / Activation Issue

Isi Meade

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Isi Meade



I have tried to deactivate my Nitro Prop V12 from my old Desktop however it does not work as it says there are 0 activations, but 2 activations allowed. When I try and enter the serial number into activate it on my new PC I get error code 24. 


Can you please advise on how I can reactivate my Nitro Pro as I need it to complete my job. I have my serial number which I can share if required.


Many Thanks, 


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  • Official Nitronaut
Reymund Oyong

Greetings @Isi Meade

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy).

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version with a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade 

Kind regards, 

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