Ken C Posted January 5 Report Share Posted January 5 (edited) Recently Nitro Pro 14 stopped printing to network printers. Print jobs from Nitro Pro 14 briefly show up and disappear in the Win10 print queue, but never print. The printer logs (Canon iR-ADV C5840 and Canon iR-ADV 6855) do not show any errors, or that the print jobs arrived at the printer at all. The user can print from Word, Excel, Chrome, and other apps with no problem. The user has been working around this problem by opening PDFs in Chrome and printing with no issue, so I do not suspect the problem is with the Windows, the workstation, PDF files, network or printers. The printer drivers are up to date, as well as Windows 10 and Dell workstation drivers. As a troubleshooting measure, I have uninstalled and reinstalled Nitro PDF Pro 14 with no change in this problem. The currently installed version after re-installation and activation is 14.14.0.13 Please advise on how to best troubleshoot this issue. Ken C Edited January 5 by Ken C Link to comment Share on other sites More sharing options...
Ken C Posted January 19 Author Report Share Posted January 19 Wow... It's been two weeks and no response from Nitro. So glad to see that my paid product gets zero support. Very disappointed that Nitro does such a poor job of supporting their customers. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 20 Official Nitronaut Report Share Posted February 20 Greetings @Ken C Thank you for reaching out through our Community Forums! We apologize for the delay in replying to your post. I understand you application can print to network printers but not in Nitro PDF Pro. Please try removing Nitro PDF Pro using our cleanup tool then reinstall Nitro PDF Pro. This cleanup tool will remove all traces of Nitro and the process differs with the Windows uninstall. Below is the link on how to use the Clean Up Tool to Remove Nitro Pro: https://kb.gonitro.com/knowledgebase#/search/cleanup/000004209 If needed, the Nitro PDF Pro 14 installer can be located here: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 14' link Kind regards, Link to comment Share on other sites More sharing options...
Ken C Posted February 20 Author Report Share Posted February 20 And it only took 6 weeks to get a reply! I've uninstalled Nitro and got another PDF editor to work. I'll keep this in mind if I ever decide to install Nitro again for a client. Link to comment Share on other sites More sharing options...
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