Francesco Scinico Posted January 10 Report Posted January 10 Hello, I'm having trouble activating my Nitro Pro 12 license key. When I press "activate" and enter my license key and get "-24: Activation Error" message. Please assist.
Official Nitronaut Allain Umailin Posted January 15 Official Nitronaut Report Posted January 15 Hello @Francesco Scinico, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you.
Francesco Scinico Posted January 15 Author Report Posted January 15 (edited) Yes, no problem. Here it is: 234601-uvwxyz-578467 Edited January 19 by Allain Umailin
Emile Fontaine Posted January 17 Report Posted January 17 We are also getting this error code...is there a more private way to send the licensing information, other than in a public forum?
Official Nitronaut Allain Umailin Posted January 19 Official Nitronaut Report Posted January 19 Hello @Francesco Scinico, Thank you for this information. Please note that we no longer support Nitro Pro 12 We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro serial number 234601-uvwxyz-578467: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps.
Official Nitronaut Allain Umailin Posted January 19 Official Nitronaut Report Posted January 19 Hello @Emile Fontaine, Thank you for reaching out to us through our Community Forums! To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
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