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Reset Password Feature Not Working

Drew McIntyre

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Drew McIntyre


I too cannot re-set my password as I didn't receive an email from Nitro after requesting a password re-set.  I had to use a different email address (and PW) to set up a new account just to be able to post this help request.  The email used to set up my original Nitro account is *********e34@hotmail.com.

Help would be greatly appreciated.

Edited by Reymund Oyong
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  • 3 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Drew McIntyre

Thank you for reaching out through our Community Forums!

Please note that I did not find a Nitro Sign account that is associated with the email address *********e34@hotmail.com. 

I can see that you have used this email address to purchase a Nitro PDF Pro license last 2/17/2023, however, please be aware that a Nitro Sign account is not automatically created after purchasing a license. To create an account, you will need to sign up by going to https://cloud.gonitro.com then clicking the Sign Up button. 

Kind regards, 

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