Juan Vasquez Posted January 19 Report Share Posted January 19 My PC crashed so I need to reinstall Nitro Pro version 12 on the new computer I'm setting up. I've installed the trial version but when I try to activate it, it fails with the following message "-24: Activation Error - Nitro Pro encounter some issues while attempting to activate. Please record the error code and then contact support via the link below: Submit a support request". I click the link and brings me to a "SUBMIT A SUPPORT TICKET" page. I select Nitro PDF Pro, then it asks for my name and email. I click Next. I get a page with the question "What do you need help with today?", I select Activation and I'm sent to a page where I enter my Serial number then click "Find License". Then, I'm presented with my license's info. There is a red "Deactivate" button. After clicking on it, I get the message "Please select devices to deactivate". There a NO DEVICES displayed on this page so I don't know what this is supposed to do. If I click the blue "support ticket" link suggested in the page and it just brings me back to repeat the same process again without any resolution. I need help please with this. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 27 Official Nitronaut Report Share Posted January 27 Hello @Juan Vasquez Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Juan Vasquez Posted January 30 Author Report Share Posted January 30 Hi Leslie, Thank you for your help. I'll check it out. Link to comment Share on other sites More sharing options...
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