Activation error

[Tim Espeloer]

Activation error but on the support side I can see 0 acctivations.

[Allain Umailin]

Hello @Tim Espeloer,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

To further assist you, could you please provide the serial number that was used to activate the program on the machine you replaced?

Once I have this information, I should be able to check its status in our licensing server.

Also please provide a screenshot of the error message you are receiving.

Thank you very much in advance and I look forward to hearing back from you.

[Tim Espeloer]

234600-uvwxyz-672538

Edited February 7 by Allain Umailin

[Allain Umailin]

Hello @Tim Espeloer

Thank you for this information.

Please note that we no longer support Nitro Pro 12

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade  

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 12 serial number 234600-uvwxyz-672538:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.
 

[Tim Espeloer]

Maybee there is a 12 Version in German available?

[Allain Umailin]

Hello @Tim Espeloer,

Here are the German installers you need:

x32 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/de/retail/nitro_pro12_ba_x64.msi

I hope this helps!