My program reverted to trial version

[Samir Rafeedie]

Dear Sir/Madam

I have Nitro Pro 13 on 2 computers. On one of my computers it works fine. However, on my other computer the program reverted to the trial version. I attempted to login again, however, it called for my serial number which I no longer have and when looking on my working version the serial number is blocked with ****'s Please provide me with my serial number to s**************m or s************m. I've been told by some people that they have received a bounce back when sending to the s************m. If you have that issue please send to s************m.

Thank you.

Edited January 28 by Leslie V

[Leslie V]

Hello @Samir Rafeedie

Thank you for reaching out to us through our Community Forums!

I sent you a direct message with your serial number.

Cheers!
 

[Malcolm Malone]

I have had the same issue and Nitro Support is non existent. Tried to submit a support ticket and get sent to an Activation/deactivate page which is very unhelpful. i have had one contact from Nitro Support, Leslie Villarin | Customer Support asking for Serial Number replied a week ago and have had no reply to my email.

[Malcolm Malone]

How do you select a device to deactivate or activate?