Rolf Noller Posted January 25 Report Share Posted January 25 (edited) HI, I wish to upgrade my version 13 licence to the newer version 14. I understand that I have to pay a discounted price, however when I enter the serial numbers in the link provided to upgrade the license I am getting the following error message: „We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our and update us with your issue.“ My Serial-Number is: ************ Can you help me and correct this error? Kind regards from Germany, Edited January 28 by Leslie V Deleted confidential information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 28 Official Nitronaut Report Share Posted January 28 Hello @Rolf Noller Thanks for contacting Nitro! I have made some modifications to your records to allow the upgrade. I recommend that you try again to upgrade here: https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
Rolf Noller Posted January 28 Author Report Share Posted January 28 The upgrade to Nitro 14 Pro has worked. Thank you very much! Link to comment Share on other sites More sharing options...
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