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Serial number not valid?

Oscar Wingartz

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Oscar Wingartz

Hello I've run my serial numbers through the portal: https://licenses.gonitro.com/prd/portal

And it says they are version 12 and no activations, but when I try to activate on the computers it says its not for the version or invalid serial number.

Trying to get assistance via a ticket but it's impossible to do so, you get redirected to the license portal or the KB, such a bad experience with support.

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  • Official Nitronaut
Reymund Oyong

Greetings @Oscar Wingartz

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version at a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade 

Kind regards, 

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