Douglas Nakakihara Posted January 31 Report Share Posted January 31 I'm trying to install Nitro Pro 12 on a new laptop. After I enter the code, I get a -12 Activation Error. I tried your support system, but it goes in circles. It doesn't help but tells me to (again) submit a support ticket, but it goes throught the same process and never helps. How can I actually contact someone to assist with this? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 6 Official Nitronaut Report Share Posted February 6 Greetings @Douglas Nakakihara Thank you for reaching out through our Community Forums! Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. To upgrade to the latest version with a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade Kind regards, Link to comment Share on other sites More sharing options...
Douglas Nakakihara Posted February 7 Author Report Share Posted February 7 On 2/6/2024 at 8:05 AM, Reymund Oyong said: Greetings @Douglas Nakakihara Thank you for reaching out through our Community Forums! Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. To upgrade to the latest version with a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade Kind regards, If I upgrade, is that for a perpetual license? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 20 Official Nitronaut Report Share Posted February 20 Greetings @Douglas Nakakihara You will receive a perpetual license after upgrading your existing license through the Upgrade Page located here: https://www.gonitro.com/support/upgrade Kind regards, Link to comment Share on other sites More sharing options...
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