Alexander Wetter Posted February 1 Report Posted February 1 Hi Nitronauts, [I tried submitting this as a ticket but it would not let me submit] I have a user who is repeatedly getting this Nitro Pro Excel Add-in pop-up error message: "An error occurred. Access to the path C:\Users\[username]\AppData\Roaming\Nitro\Pro\13\Plugins\NitroExcellAddin.ini is denied." User is using Nitro Pro 13 (13.47.4.957) with Windows 10 Enterprise 22H2 on a Lenovo Thinkpad X1 Carbon Gen 9. I'm aware that this issue has occurred for others and followed the troubleshooting steps in the following Nitro forums: https://community.gonitro.com/topic/14678-nitro-office-add-ins-permission-denied/ https://community.gonitrodev.com/topic/13049-excel-add-in-error/ I have done the following: - Ran MS Office online repair - Uninstalled/reinstalled Nitro Pro 13 - Cleared the content of the directory under C:\users\[username]\Appdata\local\temp - Cleared download folder of all Nitro installers - Confirmed security permissions for Nitro add-in - Disabled/reenabled the add-in I would appreciate your guidance on the next troubleshooting steps I should follow here. Thank you in advance for your assistance! Best, Alex
Official Nitronaut Reymund Oyong Posted February 21 Official Nitronaut Report Posted February 21 Greetings @Alexander Wetter Thank you for reaching out through our Community Forums! I can see that you are already working with our support team through a support ticket. I recommend sending your updates and follow-ups through that ticket so we can assist you properly. Kind regards,
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now