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Please provide Serial Number: New PC installation


Dion Carr

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Dion Carr

Hello, can you please provide me with the serial number related to my account? I am attempting to install my Nitro Pro on a new reception computer. Thank you.

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Reymund Oyong

Greetings @Dion Carr

Thank you for reaching out through our Community Forums!

Upon checking, I am not seeing a license purchase record under the email address n****@danddcarpets.com.au.
Please provide the email address you used to purchase the license and we will search for it to locate the serial number. 

Kind regards,

Edited by Reymund Oyong
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Dion Carr

Hi Reymund,

Thanks for getting back to me. I believe I used s****@danddcarpets.com.au

Please let me know if that helps. Thank you very much.

Edited by Reymund Oyong
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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Dion Carr

Thank you for reaching out through our Community Forums!

Unfortunately, I am not seeing any license purchase under the s****@danddcarpets.com.au email address. 
Do you have another email address that we can check, perhaps your email address under @danddcarpets.com.au? If so, please provide it so we can search again. 

Kind regards, 

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  • 2 weeks later...
Dion Carr
Posted (edited)

Hi @Reymund Oyong,

Sorry for my slow response. Could you please also check a******@danddcarpets.com.au. And maybe even l******@danddcarpets.com.au?

Thank you for your help.

Edited by Reymund Oyong
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Dion Carr
Posted (edited)

Hi @Reymund Oyong, I have finally located the CORRECT email, thanks to our IT assistant - it is sales.***@bigpond.com. 
Please let me know the license number associated with this account :) Thanks very much for all your help!

Edited by Reymund Oyong
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  • 2 weeks later...
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Reymund Oyong

Greetings @Dion Carr

Unfortunately, I still do not see any license purchase record on all the provided email addresses. 
A license purchase record is found under Laura Carr's email with the domain danddcarpets.com.au. The details have been sent here via direct message. 

Kind regards, 

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