Francis RE Posted February 6 Report Share Posted February 6 I'm using Nitro PDF Pro and installed the latest version 14.19.1.29 but still getting an error code 0x4003000A when opening ANY files with a file size more than 100MB. Please fix this issue, I already purchased licenses and I don't want it to go to waste. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 6 Official Nitronaut Report Share Posted February 6 Greetings @Re Re Thank you for reaching out through our Community Forums! This issue has been reported internally, and our Product Team is already working on a fix. Once the fix is available, it will be posted on our Release Notes page located here https://www.gonitro.com/product-details/release-notes I recommend saving our Release Notes page link into your bookmark so you can easily find it when needed. Kind regards, Link to comment Share on other sites More sharing options...
Francis RE Posted February 7 Author Report Share Posted February 7 Hi @Reymund Oyong, Thanks for the update. Looking forward to the new release asap. Link to comment Share on other sites More sharing options...
Randall Stead Posted March 8 Report Share Posted March 8 This is a critical shortcoming in the product for my use. Version 13 does NOT have this issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 15 Official Nitronaut Report Share Posted March 15 Greetings @Randall Stead Thank you for reaching out through our Community Forums! We recently released the 14.22.1.0 build of version 14, which may resolve the 0x4003000A error. If needed, the installer can be located here: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro PDF Pro 14' link. Kind regards, Link to comment Share on other sites More sharing options...
Cole Combs Posted April 3 Report Share Posted April 3 (edited) On 3/15/2024 at 3:32 PM, Reymund Oyong said: Greetings @Randall Stead Thank you for reaching out through our Community Forums! We recently released the 14.22.1.0 build of version 14, which may resolve the 0x4003000A error. If needed, the installer can be located here: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro PDF Pro 14' link. Kind regards, It definitely does not resolve the problem. Version 14.7.1.21 has the same issue as of 03 APR 2024. Also, are these forums seriously the only way to contact support? Because that's even more absurd than the software not working. Edited April 3 by Cole Combs Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 8 Official Nitronaut Report Share Posted May 8 Greetings @Cole Combs Thank you for reaching out through our Community Forums! Upon checking our Release Notes, this error code has been fixed in 14.22.1.0. If needed, the Release Notes page can be located here – https://www.gonitro.com/documentation/release-notes/windows If you are still receiving this error code in the 14.22.1.0 build, would it be possible to share a copy of the document that can trigger the error message? Kind regards, Link to comment Share on other sites More sharing options...
Cole Combs Posted July 2 Report Share Posted July 2 So it has. Just now tried it again on the same document and it worked fine. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now