Charlotte Williams Posted February 11 Report Share Posted February 11 I need to reinstall my nitro pro software onto my computer but I do not have my serial number and cannot seem to find it in old emails. Can you assist? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 15 Official Nitronaut Report Share Posted February 15 Hello @Charlotte Williams Thank you for contacting us. Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Charlotte Williams Posted February 15 Author Report Share Posted February 15 (edited) On 2/15/2024 at 6:35 PM, Leslie V said: Hello @Charlotte Williams Thank you for contacting us. Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number I look forward to hearing back from you. Hi Many Thanks It would have been purchased using this email **** name Charlotte Williams, sadly I cannot find the order number as it was so long ago - I believe maybe 2012 and version 7 of nitro pro. Not sure if that makes any difference?! Edited March 7 by Leslie V Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 7 Official Nitronaut Report Share Posted March 7 Hello @Charlotte Williams There are no records of that email and your name. Please note that we no longer support Nitro Pro 7 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To purchase to Nitro Pro 14, please visit our page: https://www.gonitro.com/pricing Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
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