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Difficulty activating

Gordon Shearer

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Gordon Shearer

I have a new Windows laptop and am trying to migrate PDF Pro from my old machine to my new one. I have my serial number but each time I enter it, I get an error message. I have deactivated my current license so that isn't the problem.

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Allain Umailin

Hello @Gordon Shearer,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

For your kind information, our Activation Portal is only used for deactivating previous activations. If there is nothing to release, all we need to do is to proceed with the installation and activation.

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I look forward to hearing from you.

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