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Upgrade Old Licences

Angela Allen

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Angela Allen

I have tried to upgrade old licences to the newest version and it says we are already upgraded. However we don't have new Serial numbers to activate the new version using the old information! Please advise.

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Allain Umailin

Hello @Angela Allen,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

Could you please provide the serial numbers so we can check their status in our licensing servers?

You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

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