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Unable to upgrade to v14

robert bates

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robert bates

HI, I wish to upgrade my version 13 license to the newer version 14.

I understand that I have to pay a discounted price, however when I enter the serial numbers in the link provided to upgrade the license I am getting the following error message: „We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our and update us with your issue.“

My Serial-Number is: 504914-uvwxyz-801834

Can you help me and correct this error? 

Edited by Allain Umailin
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Allain Umailin

Hello, @robert bates!

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

Adjustments to your account have been executed so please try again upgrading your Nitro Pro 13 to Nitro PDF Pro 14 through our https://www.gonitro.com/support/upgrade by entering its serial number. 

Thank you for choosing Nitro and I hope this helps.

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