Jump to content

Nitro 14 error when I try and open pdf in outlook 2021

Vance De Jager

Recommended Posts

Vance De Jager

Nitro 13 works when I uninstall Nitro 14 and install 13. Nitro 14 gives “pdf cannot be opened because its open parameters are invalid or incomplete”. This happens in outlook when we try to open an attachment. Any suggestions as it very frustrating that we have a license for 14 and it’s not working and our license doesn’t work for 13 which IS working. Cheers

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Vance De Jager

Thank you for reaching out through our Community Forums!
The following details may help us understand and troubleshoot this issue:

1. What is the Nitro PDF Pro 14 build that can reproduce this error? 
The details can be found in the application under the Help tab > About Nitro Pro. 

2. Simply as a test, if you ‘Save As’ the PDF file to your Local drive and access it from there using Nitro PDF Pro, does it open without error?

3. Does this error message happen only when opening PDF attachments in Outlook email?

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.