Jenna Lopes Posted February 23 Report Share Posted February 23 First, my rant! I have been a customer for over 15 years. The only time in the last few years I have spoken with a human being is when Nitro wanted to sell me something. I upgrade to Nitro 13 and purchased the VIP plan, partly because I was told I would have a free upgrade to Nitro 14. I have been trying for weeks to contact someone at Nitro about how to obtain the free upgrade. When I have tried to submit a ticket to sales, I receive a request for my business email, which I input, and received a message that it once a valid business email. Evidently, it's only valid if it has a domain name! Therefore, I can send a message to sales. When I call the customer service number, and told to leave a message for sales, which I did. No response. Although I prefer the product to Adobe, there are very few companies that have worse customer service! So much for being a VIP customer! Bottom line, how do I contact a human being in this company to get my issue resolved? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 27 Official Nitronaut Report Share Posted February 27 Greetings @Jenna Lopes Thank you for reaching out through our Community Forums! I understand you had VIP access and have not used the free upgrade. I can help you out with this upgrade issue. I have sent you a direct message regarding your option to upgrade your existing license to the latest version. Kind regards, Link to comment Share on other sites More sharing options...
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