Kevin Rickel Posted February 26 Report Share Posted February 26 Some time ago, we purchased a group of 4 licenses for Nitro 11. We would like to upgrade them to the current version. When I enter the serial numbers, the automated system indicates they have already been upgraded. Here are the serial numbers that we would like to upgrade: 234601-******-**7882, 234601-******-**5532, 234601-******-**6419 The license that was already upgraded is 234601-******-**2137 Kevin Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 27 Official Nitronaut Report Share Posted February 27 Greetings @Kevin Rickel Thank you for reaching out through our Community Forums! Could you please provide the complete serial numbers so I can review their records and eligibility for upgrade? Kind regards, Link to comment Share on other sites More sharing options...
Kevin Rickel Posted March 5 Author Report Share Posted March 5 (edited) The serial number that was upgraded successfully was 234************137. The serial numbers that we would like to upgrade are: 234************882, 234************532, and 234************419 Kevin Edited March 15 by Reymund Oyong Hide Serial Numbers Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 15 Official Nitronaut Report Share Posted March 15 Greetings @Kevin Rickel Thank you for reaching out through our Community Forums! Please try to upgrade the serial numbers on our Upgrade Page again. It should give you the message, 'You’re eligible for a discounted upgrade to the newest version of Nitro Pro'. Kind regards, Link to comment Share on other sites More sharing options...
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