I am receiving an error code 0x40010000 when opening a PDF file

[Gill Parkins]

I am receiving an error code 0x40010000.  I have tried to contact support but see this is very difficult and I am not able to start a new string on the forum either.  So apologies that I have had to add to this string.  is anyone able to help me please. 

[Allain Umailin]

Hello @Gill Parkins,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

I would love to know more about the issue. I have several questions for you:

- What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.2.40)

- Is the issue file-specific or is it happening on all files?

- Does the issue occur if you save it locally on your machine? Are you trying to save the document to a file share folder (e.g. Google Drive or OneDrive)?

- Is this a new issue or has it occurred since after installing Nitro PDF Pro? Any changes you were aware of before this happened (e.g. Windows Updates)?

Thanks in advance and I’m looking forward to hearing from you.