Alejandro Hernandez Posted February 27 Report Share Posted February 27 The computer is Windows 10, the uninstall process is only 15% complete, the folder program files/nitro no longer appears in c:. please help Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 2 Official Nitronaut Report Share Posted March 2 Greetings @Alejandro Hernandez Thank you for reaching out through our Community Forums! I recommend using our Clean Up tool to remove Nitro PDF Pro. Please refer to the steps are outlined in the KB article below: https://kb.gonitro.com/knowledgebase#/search/cleanup/000004209 Kind regards, Link to comment Share on other sites More sharing options...
Alejandro Hernandez Posted March 4 Author Report Share Posted March 4 clear 407 / 5,000 Resultados de traducción Traducción I already used the cleanup tool and restarted the computer, but it is still listed in programs. When I click, it asks me if I want to uninstall, selecting yes, it shows the message: "something is blocking nitro from proceeding" and the uninstall bar freezes at 15%, I click on "ok" and it shows: "Nitro PDF Pro Setup Wizard has failed" and the program is not uninstalled. Please help, thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 15 Official Nitronaut Report Share Posted March 15 Hi @Alejandro Hernandez Can you try running the MSI installer of Nitro PDF Pro 14 and see if it will proceed with the uninstallation? You can download the MSI installer by clicking this link. Kind regards, Link to comment Share on other sites More sharing options...
Alejandro Hernandez Posted March 22 Author Report Share Posted March 22 clear 37 / 5,000 Resultados de traducción Traducción It worked, thank you very much for your help Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now