Jump to content

pdf document won't upload

Larry Hill

Recommended Posts

Larry Hill

I've repeatedly tried to upload a pdf version of a contract today, and only gotten an "Uploading" message that never completes. I've tried logging out and back in and re-creating the pdf but neither helped...


Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Larry Hill

Thank you for reaching out through our Community Forums!

Could you please confirm if this is occurring to all the PDF files you upload in Nitro Sign?
If so, can you try connecting to another internet connection (if possible) and see if the upload works?
Also, are you uploading the file through the Nitro PDF Pro application of through the web by going to https://cloud.gonitro.com?

If the upload fails only on specific file, what is the file size of the document and how many pages?
Is the document digitally signed?

Kind regards, 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.