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Purchased Nitro but no confirmation and cant sign in to use all options

Chris Stevens

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Chris Stevens


I purchased Nitro and downloaded the v14.  I cannot find the confirmation email with the activation code in. It is not in junk etc.  The payment has definitely come out of my account on 12th February 2024.  I cant use the ticket as I don't have the activation code.

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  • Official Nitronaut
Allain Umailin

Hello @Chris Stevens,

Thank you for reaching out to us through our Community Forums!

I have gone ahead to check your account records and have executed resending your invoice to your email address so please check your Inbox and Spam / Junk folder as sometimes our emails go there.

I hope this helps!

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