Activation problem

[olivier kauffmann]

Hello

We have deactivated a PC via the site

The website does recognize my serial number

We have a new laptop which the application show following:

The serial number entered does not exist.

....

 

Thanks for quick help

 

[Reymund Oyong]

Greetings @olivier kauffmann

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the license version does not match the application version you would like to activate. 
Please check the version of your serial number using our license portal : https://licenses.gonitro.com/prd/portal

From the license portal, kindly note the version (the Nitro PDF Pro application installed on the computer must match this version).

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version does not match the license's version, please uninstall and install the appropriate Nitro PDF Pro version. 

The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:
https://www.gonitro.com/product-details/downloads - please download the version that matches your serial number. 

Kind regards,

[olivier kauffmann]

Hello

 

I have pass for v13

So after less than 1y we have v14 but not available to us?

 

 

[Reymund Oyong]

Greetings @olivier kauffmann

Thank you for reaching out through our Community Forums!

Based on your license purchase record, you have a version 13 serial number requiring a Nitro PDF Pro 13 installation.
If needed, the Nitro PDF Pro 13 installer can be located from the link below: 

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link.  

After the installation, you should be able to activate Nitro PDF Pro 13 using your version 13 license. 

Kind regards,