Moving computers and cant find my Seriel

[Josh Tuckwell]

Hey team 

I have had to get a new computer and am moving Nitro across. 

I cant find my serial 

Josh Tuckwell
jrtu******@gmail.com 
Serial is: 504973XXXXXXXXXXXX
Reference number: 311*****3
Invoice date: **/12/20**
Invoice number: AKD-736******10

Thank you
Josh

 

Edited March 1 by Reymund Oyong
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[Reymund Oyong]

Greetings @Josh Tuckwell

Thank you for reaching out through our Community Forums!

The details of the license we found under the provided purchase details have been sent here via direct message.
Please check on it including the steps on how to activate using your serial number. 

Kind regards, 

[Rainer Hohlbein]

Hello, I have the same problem! I upgraded last year from 12 to 14 and activated it. Since then, I always could see my Serial number. But now only appears:

504969XXXXXXXXXXXX

The other thing is: How can I get to the page where I can see my licenses, and see on which PC it is installed?  Whe I press "Login" where ever, I ger to a page with the account Overview and My Products, which is Nitro Sign, and when I click on Sign In to Cloud, there appears a page Nitro Sign where I have no content. And on top right beside a symbol the word "Expired".

So no way to see my licenses!!

[Reymund Oyong]

Greetings @Rainer Hohlbein

Thank you for reaching out through our Community Forums!

The serial number in the application is partially displayed to protect the license from theft and unauthorized use. 
The complete serial number can be found in the invoice receipt you received after purchasing the license. 

Please note that Nitro PDF Pro serial numbers are not associated with Nitro Sign, and they are not saved/stored in the Nitro Sign portal. 

For your convenience, I have sent the details of your license here via direct message.

Kind regards,