"-23: Error - License number already used" and I cannot activate Nitro Pro v12

[Wilfried Tramma]

Hello,

On a new laptop at work I get the error "-23: Error - License number already used"  and I cannot activate Nitro Pro v12

"You have reached the maximum number of installations allowed for this license. Please deactivate Nitro Plus from another computer that has used this serial number, before attempting to activate again."

i have 0/2 activations

I already get the same problem 4 years ago , i answered on my post friday but no reply so i create this new one.

Thank you

Edited March 4 by Wilfried Tramma

[Wilfried Tramma]

Hello ,

No reply since 24 hours , we are an enterprise who works with you product , it's always the same whane we want to change the computers who owns the licence.

Tired !!!!

 

[Wendy Westphal]

Bump.

We're experiencing the same thing here.

[Reymund Oyong]

Greetings @Wilfried Tramma

Thank you for reaching out through our Community Forums!
We apologize for the delay in responding to your post. 

Your latest post in the topic 9915 has been approved. 
Could you please provide your serial number, including the version and complete build of Nitro PDF Pro? The application's version and complete build are in the Help tab > About Nitro Pro. 

Once I have the details, I review and investigate. 

Kind regards, 

[Reymund Oyong]

Greetings @Wendy Westphal

Thank you for reaching out through our Community Forums!

Please provide your serial number and the Nitro PDF Pro version. 
As mentioned above, the application's version and complete build are in the Help tab > About Nitro Pro. 

Kind regards,