Trying to reinstall Nitro Pro 12 on a new laptop ?

[James Haslem]

I'm trying to reinstall my copy of Nitro Pro 12 on a New Laptop, also I did deactivate my license. I keep getting code -24 ? Furthermore, I need help please with this issue, can someone help me?  Thanks... looks like I'm LOCKED out of the program ?

[Reymund Oyong]

Greetings @James Haslem

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version at a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade

Kind regards, 

[Brian Thomas]

I am having the same issue however, in addition my serial number is not being recognized for an upgrade here https://www.gonitro.com/support/upgrade but it is when i check if the number is valid here https://licenses.gonitro.com/prd/portal. Any assistance would be greatly appreciated. Thank you.

[Reymund Oyong]

Greetings @Brian Thomas

Thank you for reaching out through our Community Forums!

Please provide the serial number you want to upgrade so I can review and check its records. 

Kind regards,