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Please enter a valid serial number - Error

Dewan Pietersen

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Dewan Pietersen

I am trying to set up Nitro Pro on a computer and when trying to activate it it gives an "Please enter a valid serial number" error although I know the number is correct. How do I solve this?

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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Dewan Pietersen

Thank you for reaching out through our Community Forums!

Please provide the license you are using to activate the software, and we will review it. 
Also, what options do you have when you navigate to the Help tab > About Nitro Pro and click Activate? Does it prompt you for a serial number field, or do you see a Load from File button? 

Kind regards, 

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