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Suppot loop

Thomas Farmer

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Thomas Farmer

Is Nitro purposely creating these support issue loops on purpose? I am trying to activate my nitro pro 12 on a new laptop.

And this is the loop I’m stuck in.

1. I punch in my activation code, and it tells me I have an activation error and to contact support


I go to support and click on nitro pro for Windows and press submit ticket


It has me enter my name and my email address

it asked me what type of issue I’m having. I press activation

it has me enter my activation number

It tells me to deactivate a device, but it shows me that I have no active devices.

If I just press deactivate… It tells me it’s tells me to select a device to deactivate. and now my only other option to go back to the Natural Support page and do this again


Version    12

Status          active

Number of activations       0

Number of activations allowed 2




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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Thomas Farmer

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions as these have reached the End of Life (see Sunset Policy), and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version at a discounted price, please visit our Upgrade Page located here https://www.gonitro.com/support/upgrade 

I apologize if you are having an issue with submitting a support case. The Nitro VIP access gives the user access to support via case submission. However, we no longer sell VIP access. Currently, accounts with active subscriptions have access to the support case submission. For more details, please refer to the 'What is Nitro VIP Access' in our FAQ section: https://www.gonitro.com/support/frequently-asked-questions

You can post a topic on our Community Forum page anytime. As our Community Forum is an online discussion platform accessible to anyone, we encourage user engagement. All posts are monitored by our Support staff, who aim to respond to as many posts as possible.

Kind regards, 

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