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Support Loop

Thomas Farmer

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Thomas Farmer

Is Nitro purposely creating these support issue loops on purpose? I am trying to activate my nitro pro 12 on a new laptop.

And this is the loop I’m stuck in.

1. I punch in my activation code, and it tells me I have an activation error and to contact support


I go to support and click on nitro pro for Windows and press submit ticket


It has me enter my name and my email address

it asked me what type of issue I’m having. I press activation

it has me enter my activation number

It tells me to deactivate a device, but it shows me that I have no active devices.

If I just press deactivate… It tells me it’s tells me to select a device to deactivate. and now my only other option to go back to the Natural Support page and do this again


Version    12

Status          active

Number of activations       0

Number of activations allowed 2

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  • 1 month later...
  • Official Nitronaut
Joseph Capiral

Hi @Thomas Farmer

Thank you for reaching out to us through our Community Forums 

Based on the details that you have provided, it appears that the serial that you have has zero activations on it.

You should still be able to activate 2 more instances of Nitro PDF Pro 12 using your serial number.

To activate, please make sure to get the latest version here: https://www.gonitro.com/installers/business/v12/msi/download

Thank you.

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