William Blattner Posted March 11 Report Share Posted March 11 I was setting up a new computer and tried to activate my Nitro 11 subscription. The web page is a disaster as I kept getting into an endless feedback loop where my license was found but unable to be activated. I tried the "new sale" option but was kicked out because my business gmail account was not acceptable as a real business. You should fix that!! Lots of small businesses use gmail accounts. Finally I requested a refund that led to a quick call from a real person. Only then did I learn that my Nitro 11 was no longer supported but I could do an upgrade as my old version was eligible for a discounted upgrade. It would not seem that difficult for the company website to flag the product license that they found with a simple message that the user needed to take advantage of a discounted upgrade. For a tech company your website is a disaster. Fortunately I was persistent since I like the product and have used it for many year. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 19 Official Nitronaut Report Share Posted March 19 Greetings @William Blattner Thank you for reaching out through our Community Forums! Thank you for this feedback. We will make sure to note and forward it to the proper channel. Lastly, thank you for your interest in upgrading your license to the latest version. Kind regards, Link to comment Share on other sites More sharing options...
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