Sara Nelson Posted March 11 Report Share Posted March 11 I had deactivated my serial number on the old computer and then tried to add the software to the new computer. Still, I am getting an error saying that the serial number doesn't exist or that I must deactivate it on the old computer to install it on the new one. The deactivation was completed. I need this software, but I have not found another way to speak with support. At this point, I have reactivated the serial number on the old computer so that I can post this message. Benchmark Bookkeepers Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 19 Official Nitronaut Report Share Posted March 19 Greetings @Sara Nelson Thank you for reaching out through our Community Forums! Our records show that you have a version 13 license. You may have installed version 14 on the new computer, which can only be activated with a version 14 serial number. To resolve this issue, I recommend uninstalling Nitro PDF Pro on the new computer and then installing Nitro PDF Pro 13 using the installer from the link below: https://www.gonitro.com/support/upgrade - click the 'Download Nitro PDF Pro 13' link. Once Nitro PDF Pro 13 is installed, you can activate it using your version 13 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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