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Garbage characters appear when opening a PDF File

Robert Gottesman

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Robert Gottesman

I'm using Nitro PDF Pro ( x64. For some reason, when I open a pdf file w/Nitro, I get garbage characters on screen.  This just started today and I have been successfully using Nitro for 6 months, w/no hiccups.

The pdf files are ok as I can open/view via chrome or firefox.

Any suggestions?  (unable to insert URL image)


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Robert Gottesman

Did some more testing ...
(1) tried windows restart .. no help

(2) tried windows "installed apps" nitro manual repair .. no help

Other notes
* Bookmarks are legible

* If I copy (garbage) text from nitro screen and paste into editor .. the paste shows correct text. I assume the problem is with fonts.  Document properties always shows some strange fonts .. but I don't know how to change global fonts


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  • Official Nitronaut
Reymund Oyong

Greetings @Robert Gottesman

Thank you for reaching out through our Community Forums!

Please try downgrading your installation from the 14.19 to the 14.18 build.
This can be done by uninstall 14.19 first, then installing 14.18 using the installer from this link

Kind regards, 

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