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PDF from a specific User is being cut off


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Christoph Fruh
Posted

We experiencing a very strange problem.

There is one special Contact that is sending offers as PDF via Mail.

Opening the offers with Nitro Pro cuts it off on the very same spots every time. 

Opening the offer with Acrobat is fine.

It also cuts the PDF off when printing, so the spots missing on the pdf is also missing when printed.

But it's only on the PDF from this specific contact, everything else works fine.

 Snip-Image.jpg

 

Any ideas what can cause such an issue? 

 

Thank you and best regards

Christoph Fruh
Posted

And this is what it looks like, opening it with Acrobat:
2024-03-13-11-53-55-0000061180-178017-03

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