Probleme activation

[julien sany]

Bonjour,

Suite au changement de matériel nous ne pouvons pas réactiver la licence 504949-uvwxyz-497392 malgré la désactivation de cette dernière sur votre site.

Pouvez-vous nous aider ?

Merci

Cordialement,

Julien SANY

Edited March 20 by Allain Umailin

[julien sany]

Good morning,
Following the hardware change we cannot reactivate the license 504949-uvwxyz-497392 despite disable the old hardware on your site.
Can you help us ?
THANKS
Sincerely,

Julien saNY

Edited March 20 by Allain Umailin

[Allain Umailin]

Hello @julien sany,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

To further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.67.0.45) or you can go to Control Panel > Programs and Features under the Version column. Sending over a screenshot of the 'About Nitro Pro' window along with the window that will appear after clicking the 'Activate' button will also make me understand what MSI version was used (Retail, Business, NLS, or Enterprise).

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using the Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @julien sany,

Thank you for the private message and my apologies for the delay.

The error you are receiving is commonly caused by installing a different version of Nitro PDF Pro. To fix this, kindly uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine.

Then please download Nitro PDF Pro 13 using these links:

x64   https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x86.msi 

To know if you have a 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

You can now activate your copy of Nitro PDF Pro by going to the Help tab > About Nitro Pro > Activate, entering your serial number, and clicking Activate.

Thank you for choosing Nitro and I hope this helps.