Taylor Smith Posted March 18 Report Share Posted March 18 (edited) What an incredibly complex help system you have. Your product is good but trying to find a way to get help is challenging. I switched my primary work computer to a new computer and want to re-install my version of Nitro on it. I originally purchased the Nitro Productivity Suite in Feb of 2020. I have the serial number that came with that purchase. Nothing on the invoice or email tells me what version that was. I went to download the software for the new computer and the product I purchased in 2020 is no longer available. I tried to download the current version (version 14) and when I enter the serial number to activate it it says the serial number doesn't exist. That makes sense to me since I didn't purchase Version 14 or 13 for that matter. My version is older. The email I used to purchase your software is ******* I tried to post on this forum using that email but it signing in with that email won't let me post in the forum. So I have posted this request for help under this email address. Can you please send me a link to a Nitro product that will recognize the serial number I have from my 2020 purchase? You can send it to this email or my original email ************** Thank you. Edited April 4 by Leslie V Deleted confidential information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 4 Official Nitronaut Report Share Posted April 4 Hello @Taylor Smith Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Laura Caulfield Posted April 4 Report Share Posted April 4 I am having the same issue. I entered serial number to get newer version and it isn't working. Link to comment Share on other sites More sharing options...
Chris Philippou Posted April 5 Report Share Posted April 5 I'm having the exact same problem!!! Please assist! Thanks Link to comment Share on other sites More sharing options...
Jessica Rasbeary Posted April 8 Report Share Posted April 8 Exact same problem. Why can't I transfer my license to a new computer? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted 17 hours ago Official Nitronaut Report Share Posted 17 hours ago On 4/5/2024 at 3:51 AM, Laura Caulfield said: I am having the same issue. I entered serial number to get newer version and it isn't working. Hello @Laura Caulfield I sent you a direct message regarding this. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted 17 hours ago Official Nitronaut Report Share Posted 17 hours ago On 4/5/2024 at 2:32 PM, Chris Philippou said: I'm having the exact same problem!!! Please assist! Thanks Thank you for your message - I can help you out. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads Kindly ensure you install version 13, not 14. After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted 17 hours ago Official Nitronaut Report Share Posted 17 hours ago On 4/9/2024 at 5:19 AM, Jessica Rasbeary said: Exact same problem. Why can't I transfer my license to a new computer? Hello @Jessica Rasbeary Kindly ensure you install version 13 so that the activation will be successful. Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
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