Sebastian Henckel Posted March 19 Report Share Posted March 19 I have an old version of Nitro PDF Profession (V6) from 2010 installed on my old computer that I am now upgrading. The old installer I have does not finish installing because my new system is 64 bit. I was happy with my old version - but in case it is not possible to continue using my old software on my new computer, am I eligible for a discount due to my existing license? My license number has 18 numbers, starting with 234*********. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 20 Official Nitronaut Report Share Posted March 20 Hello @Sebastian Henckel, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Sebastian Henckel Posted March 23 Author Report Share Posted March 23 (edited) Here's my license number: 234601-uvwxyz-216092 Edited March 26 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 26 Official Nitronaut Report Share Posted March 26 Hello @Sebastian Henckel, Thank you for this information. We are unable to find this key in our licensing server, was it purchased from a retail or online store? Thank you in advance! Link to comment Share on other sites More sharing options...
Sebastian Henckel Posted April 5 Author Report Share Posted April 5 (edited) Sorry, was on vacation! I found the original invoice. I bought it from a German reseller, "cleverbridge AG" in Cologne. It was an online purchase, in May 2011. Their website is here, with your product: <URL> Edited April 9 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 9 Official Nitronaut Report Share Posted April 9 Hello @Sebastian Henckel, Thank you for this information. Are you able to provide a copy of the invoice for your purchase? Link to comment Share on other sites More sharing options...
Sebastian Henckel Posted April 9 Author Report Share Posted April 9 (edited) I've uploaded a copy of the invoice to GoogleDrive: <URL> Edited April 17 by Allain Umailin Link to comment Share on other sites More sharing options...
Sebastian Henckel Posted April 16 Author Report Share Posted April 16 Have you been able to find my license? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 17 Official Nitronaut Report Share Posted April 17 Hello @Sebastian Henckel Thank you for this information and my apologies for the delay. Nitro Pro 6 was developed, released, and then eventually discontinued before Windows 10 (released last July 2015) and before Windows 11 (released last October 2021), which is why there is no compatibility from the get-go with OS versions. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy Unfortunately, because this is a very old version, we no longer have a record of it. Also, I am not seeing the email address that you have used to make this purchase. Do you still remember it? I am happy to do another search with your old email address. Thanks in advance! Link to comment Share on other sites More sharing options...
Sebastian Henckel Posted April 17 Author Report Share Posted April 17 (edited) I think I purchased it over my company email address, which was info@cUVWXYZush.com Edited April 18 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 18 Official Nitronaut Report Share Posted April 18 Hello @Sebastian Henckel, Thank you for this information and your patience. Adjustments have been executed so please visit again our Upgrade Portal, enter your Nitro Pro 8 serial number to upgrade to Nitro PDF Pro 14 at a discounted rate: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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