I have Nitro Pro. Bought a new computer. Can't install it

[incaspbl@zoho.com]

I have nitro pro.  Bought a new computer.  Can't install it.  Set up a support ticket.  Was told I have version 12 but can't download it from the website.  Then told try my serial number on 13 or 14.  When I do i'm told serial number doesn't work on later versions.  Try to download version 13 get a message have a later version.  Uninstalled free trial.

Go to website see I have 2 licenses but no activations.

Can I get someone who can help me get Nitro onto my new computer.  

[Allain Umailin]

Hello @incaspbl@zoho.com,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

Please note that we no longer support Nitro Pro 11

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019).  

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-035036:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article: 
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

 

Thank you for choosing Nitro and I hope this helps.