Version 12 activation

[Scott Kopf]

Help!

Tried activating in the program and get an error. I have gone to https://licenses.gonitro.com/prd/portal and entered the serial number. It shows active with 0 activations. How do I get this solved? I click to submit a support ticket and get routed back to enter the serial number again.

 

[Allain Umailin]

Hello @Scott Kopf,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

For your information, our Activation Portal is only used to deactivate previous activations. If there is nothing to release, all we need to do is to proceed with the installation and activation.

To assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the license details in this post so it will be visible to all the moderators. Rest assured, we will hide the serial number before making the post visible in this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

[Robert Bixby]

I have this same problem.

I'm stuck in the support ticket loop and it won't let me submit a support ticket.  Need to move my license to a new machine.

I've tried to deactivate on the old machine, but it doesn't work.  S/N 234601-uvwxyz-708333

Robert

Edited April 11 by Allain Umailin

[Allain Umailin]

Hello @Robert Bixby,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

Please note that we no longer support Nitro Pro 12.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13 (Q4 2019). 

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current serial number 234601-uvwxyz-708333:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. To bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.