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Nitro Pro can't redact digitally signed documents

Michael Bryant

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Michael Bryant

My company is trying to redact info from customer receipts.  The PDF is digitally signed and the GUI to apply the redaction is missing from Nitro Pro.  They are beating down my door!  Help!!!!!!

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Allain Umailin

Hello @Michael Bryant,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

When a Digital Signature is placed on a document, it also comes with ranging levels of security. This security option will prevent you from doing certain tasks and editing the document, such as using the Redact tool.

To check and see the security restrictions imposed, open the file in Nitro Pro and go to, File > Document Properties > Security tab. 

As an alternative, you can use the Nitro PDF Creator to create a new document similar to a scanned PDF document. To do so, go to "File > Print" and select the Nitro PDF Creator as your printer.  When you click "Print", it will ask you to choose a save destination. Once the new document is created, you should then be able to Redact the sensitive information.

Thank you for choosing Nitro and I hope this helps.

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