Problem with license transfer/reinstall of v.13 on new device

[Elisabeth Jeremica]

Our original one-time license was purchased online in September 2021. I am moving my work to a new laptop, and so I deactivated the license on the old device, and went about installing on the new laptop. Unfortunately the difference between versions was unclear, so v.14 was installed instead of v.13.

I have tried de-installing v.14 from the new laptop multiple times, and run the cleaning-scripts as suggested in other posts.  Each time I try to install v.13 it will not run because there is a newer version already installed on the device, despite the fact I have uninstalled v.14.

Serial nr: 504942-uvwxyz-735917 -- Purchased online via Clevebridge September 2021.

 

Sincerely,

Elisabeth

Edited April 11 by Allain Umailin

[Allain Umailin]

Hello @Elisabeth Jeremica,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

To assist you, please run our Clean-Up Utility below, reboot your machine, and try again to install version 13 using these direct MSI installer links:

Clean-Up Utility:

x64    https://downloads.gonitro.com/professional_14.22.1.0/install-cleanup/install-cleanup.zip

Nitro PDF Pro 13:

x64   https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.70.7.60/en/retail/nitro_pro13_ba_x86.msi

To know if you have a 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. 

To bypass this, please try these steps:

a. Right-click the link you're trying to download and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

 

Thank you for choosing Nitro and I hope this helps.