copy the pre-generated certificate below - is blank! nothing to copy

[Adam Allan]

For the past week, my nitro keeps saying I am not connected to the internet and not working properly. I did the deactivation, but then it takes me to the screen to copy the pregenerated code below, and that area is blank... any suggestions to get this to work, as it is slowing down on my work... and I am connected to the internet!

[Allain Umailin]

Hello @Adam Allan,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread.

Lastly, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available through Control Panel > Programs and Features.

To find out how to take a screenshot using the Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

Thank you very much in advance and I am looking forward to hearing back from you.