Gbolahan Popoola Posted April 6 Report Share Posted April 6 (edited) Hello, I changed my computer, and I am trying to activate Nitro Pro on the new PC with same details I used on the old, but not successful. I have used the exact serial number as sent, Please advice. Thank you Edited April 6 by Gbolahan Popoola I provided more information Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 17 Official Nitronaut Report Share Posted April 17 Hello @Gbolahan Popoola, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. The issue you are receiving is commonly caused by installing a different version of Nitro PDF Pro. To fix this, kindly uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine. Then please download Nitro PDF Pro 13 using these installers: x64 https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x64.msi x32 https://downloads.gonitro.com/professional_13.70.7.60/en/vlp/nitro_pro13_x86.msi To know if you have a 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq You can now activate your copy of Nitro PDF Pro by going to the Help tab > About Nitro Pro > Activate, entering your serial number '504906-uvwxyz-791263', and clicking Activate. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Gbolahan Popoola Posted April 18 Author Report Share Posted April 18 Dear Allain, Thank you so much for your advice and guide. I'm glad to be back on onboard!!! Cheers! Link to comment Share on other sites More sharing options...
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