Upgrade from 13 to 14 error "unable to validate your serial number"

[Dale Novstrup]

Upgrade from 13 to 14 error "unable to validate your serial number".   I obtained the serial number when I purchased Nitro Pro 13.  I also obtained a Cleverbridge reference number.  The serial number is good according to the web site "https//licenses.gonitro.com/prd/portal".  The site shows Version 13, Status Active, Number of Activation 0, and Number of Activations Allowed 2.  The Nitro web site recognizes the serial number then turns around and the upgrade website https://www.gonitro.com/support/upgrade  says they are unable to validate the serial number.

Any help would be appreciated.

Thanks

 

[Allain Umailin]

Hello @Dale Novstrup,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

We can see you were able to upgrade to Nitro PDF Pro 14 last April 13th.

Should you have further questions, please do not hesitate to reach out again.