new computer

[Shane Asa]

Hi Nitro,

 

I just started using a new computer and need to getting going with my Nitro.

I downloaded the software, but cant seem to reactivate my license.

Let me know if I need to get going again.

 

[Allain Umailin]

Hello @Shane Asa,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

To further assist you, what build of Nitro Pro are you working with?

You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.7.60) or you can go to Control Panel > Programs and Features under the Version column. 

Thank you very much in advance and I look forward to hearing from you.

[Stefan Van den Bossche]

Sorry to hijack this thread but I cannot activate Nitro Pro V13 on my new computer. I tried to create a new topic but that does not seem to work either (cannot select forum). I have Nitro Pro 13.15.1.282 on my old laptop and a serial no starting with 504945. When I try to activate the license I receive msg 'serial number entered does not exist'. I am sure this is the correct serial number. Why is it so difficult to migrate Nitro to a new computer?!

[Stefan Van den Bossche]

I see now that I first need to deactivate on old computer? Is that it?

[Allain Umailin]

Hello @Stefan Van den Bossche,

Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay!

To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread.

Thank you very much in advance and I look forward to hearing from you.