Shane Asa Posted April 10 Report Share Posted April 10 Hi Nitro, I just started using a new computer and need to getting going with my Nitro. I downloaded the software, but cant seem to reactivate my license. Let me know if I need to get going again. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 18 Official Nitronaut Report Share Posted April 18 Hello @Shane Asa, Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay. To further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.7.60) or you can go to Control Panel > Programs and Features under the Version column. Thank you very much in advance and I look forward to hearing from you. Link to comment Share on other sites More sharing options...
Stefan Van den Bossche Posted April 22 Report Share Posted April 22 Sorry to hijack this thread but I cannot activate Nitro Pro V13 on my new computer. I tried to create a new topic but that does not seem to work either (cannot select forum). I have Nitro Pro 13.15.1.282 on my old laptop and a serial no starting with 504945. When I try to activate the license I receive msg 'serial number entered does not exist'. I am sure this is the correct serial number. Why is it so difficult to migrate Nitro to a new computer?! Link to comment Share on other sites More sharing options...
Stefan Van den Bossche Posted April 22 Report Share Posted April 22 I see now that I first need to deactivate on old computer? Is that it? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 29 Official Nitronaut Report Share Posted April 29 Hello @Stefan Van den Bossche, Thank you for reaching out to us through our Community Forums and we sincerely apologize for the delay! To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible in this thread. Thank you very much in advance and I look forward to hearing from you. Link to comment Share on other sites More sharing options...
Stefan Van den Bossche Posted May 3 Report Share Posted May 3 (edited) Hello, My Nitro Pro version is 13.15.1.282 - serial no is 504945-uvwxyz-373000. Edited May 6 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 6 Official Nitronaut Report Share Posted May 6 Hello Stefan, Your key is wrong because the last 3 digits should not be zeroes The complete key is 504945-uvwxyz-373998 Link to comment Share on other sites More sharing options...
Stefan Van den Bossche Posted May 7 Report Share Posted May 7 Hello Allain, Thank you, managed to activate Nitro. Not sure why I had the wrong key. Link to comment Share on other sites More sharing options...
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